FAQ
Delivery
If our driver does not have an insulated cooler bag on hand your order will not be delivered, and we will credit back your account all but $10 of your order total. This $10 we do not credit you is simply to cover the loss of product and time for creating and attempting to deliver your order.
Yes, but order cut off times will still be applied. Accounts are charged right after cut off times (2 days before delivery at 7 pm). If you need to cancel your delivery after cut off time, send us an email and we will credit your account all but $10 of your order. This $10 we do not credit you is simply to cover the loss of product and time for creating and attempting to deliver your order.
Pick Up Locations
When signing up, select one of the pickup locations available. They will have a time and address for when the pickup location takes place. Customize orders and pay through your account, then come get your order from us (Just remember to bring your rinsed bottle returns and something to carry your goods home in).
Accounts are charged right after cut off times.
If you email or call to let us know you can not come to pick up your order your account will be credited back all but $10 of your order. This $10 we do not credit you is simply to cover the loss of product and time for creating and attempting to deliver your order.
If you do not email or call and simply just do not show up for pick up, your account will receive no credit and remain charged the full order total. We order fresh products each week, so we are unable to apply your order to the following week.
Bottle Deposits and Return Credits
Simply rinse any milk from your bottles and leave them in your cooler before your next delivery. Your delivery driver will credit your account $3 for each bottle when they deliver your fresh order.
Account Management
Driver notes is a great place to list anything that might help us with your delivery. Does your house have a bright yellow door? Or maybe describe where cooler will be located, if not right next to front door. Thanks in advance!
Simply log into your account and click on “delivery hold”. Enter in vacations in advance or skip one week whenever you want, just make sure it’s before cut off time.